This Privacy Policy explains how Craftwell Cleaning Services Sdn. Bhd. ("Craftwell", "we", "us") collects, uses and protects your personal data when you use our website or engage our cleaning services. We handle personal data in line with the Malaysian Personal Data Protection Act 2010 (PDPA).
Information we collect
We collect information you provide directly and information gathered automatically when you use our site:
- Contact details such as your name, email address and phone number.
- Service details, including your address and the cleaning you request.
- Messages and enquiries you send through our forms.
- Technical data such as your browser type, device and pages visited.
How we use your information
We use your personal data to:
- Respond to enquiries and provide quotes.
- Schedule, deliver and support our cleaning services.
- Improve our website, services and customer experience.
- Send service-related updates you have asked to receive.
- Meet legal, tax and regulatory obligations.
Legal basis and consent
We process your data on the basis of your consent, the performance of a service you have requested, and our legitimate interest in operating our business responsibly. You may withdraw consent at any time by contacting us.
Sharing your information
We do not sell your personal data. We only share it with trusted service providers who help us operate — for example, scheduling or communication tools — and only to the extent necessary. These parties are required to protect your data and use it solely for the agreed purpose.
Data retention
We keep your personal data only as long as necessary to fulfil the purposes described here, or as required by law. When it is no longer needed, we securely delete or anonymise it.
Security
We apply reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your information at every stage.
Your rights
Under the PDPA you may request access to, or correction of, your personal data, and you may limit how we process it. To exercise these rights, contact us using the details below.
Contact us
For any privacy questions or requests, reach us at [email protected] or call +60 3-2788 6540. Our registered address is Level 12, Wisma Craftwell, No. 8 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia.